Course curriculum

  • 1

    Introduction

    • Program Introduction & overview
  • 2

    Designing your performance review process

    • [KNOW] Performance management approaches and trends

    • [KNOW] Performance review processes - what approach do/will you use?

    • [KNOW] Warning: People can't reliably rate other people!

    • [KNOW/DO] Designing self and peer review assessments
  • 3

    Accelerating team performance

    • [KNOW] Creating winning conditions for high performance team

    • [KNOW] Remote Leadership Management Guide

    • [KNOW] Goal Setting for organization and teams

    • [KNOW] Using RACI to drive accountability and results

    • [DO] Quick assessment of my management effectiveness

    • [USE] SMART (individual) goal template

    • [USE] OKR Templates

    • [USE] Effective 1:1s Template
  • 4

    Assessing Performance

    • [KNOW] Begin with the end in mind. Not always...

    • [KNOW] Levels of employee engagement

    • [KNOW] Managers, beware of your own biases

    • [USE] Managers' guide to assessing performance
  • 5

    Addressing low performance

    • [KNOW] Root causes of low performance

    • [KNOW] Performance improvement plans

    • [DO] Assessing and addressing non performance
  • 6

    Acing performance discussions

    • Module foreword

    • [USE] Preparing and holding performance discussions - a checklist

    • [DO/USE] Planning and conducting a difficult conversation

    • [DO/USE] Managers' Giving Effective Feedback Guide

    • [USE] Managers’ Ninja Guide to Handling Reactions to Feedback

  • 7

    Giving (and seeking) feedback

    • [KNOW] Core principles about feedback types and trigger reactions

    • [KNOW/DO] Trust first, Feedback next

    • [KNOW] Simple 4 steps approach to giving feedback

    • [KNOW] How to offer feedback

    • [KNOW] How to handle emotional responses when giving feedback

    • [USE] Planning your next feedback conversation (SBI model)

    • [USE] Planning your feedback conversation (INSPIRE model)
  • 8

    Building a feedback culture in your team

    • [KNOW] Alternative (and great) ways to give feedback (alone or as a team)

    • [KNOW] Feed FORWARD instead of Feed BACK (great team approach to feedback)
  • 9

    Developing, supporting and coaching your employees

    • [KNOW] Food for thoughts for your learning strategy

    • [DO] Adapting development plans to your employee levels & state of mind

    • [DO/USE] Get ready to co-design and support your employee goals

  • 10

    All-in-one Toolkit

    • [USE] All Guides and Templates
  • 11

    A bit of challenge and practice?

    • [ONLINE CHALLENGE] See how you do...

    • [BITE-SIZE CHALLENGE] Sharpening your performance management skills

    • [SAMPLE SCENARIO] How did the manager handle his performance review?